WARNING!

You will notice that people who voiced satisfaction with J Kerezman Costumes were mostly people who ordered small things, such as patches. Apparently he does not have too much trouble shipping this sort of item. One reference I found (in a ResellerRatings.com review) from someone who had actually received a costume from Mr. Kerezman was a complaint about the quality of the work. Given all this, it is difficult not to conclude that you should simply never order a costume from Mr. Kerezman. It's like spending $300 on a lottery ticket in which the pot is $300. Maybe you'll get lucky and win the $300 prize (that cost you $300), but most likely you'll end up like me and so many others: $300 poorer with nothing to show for it but frustration and a sorry record of e-mail correspondence.

Having said that, I should also note that on the same Star Trek Costume message board linked above, at least two people said they received the costumes they had ordered from Kerezman and found the quality to be top-notch. But one person said they waited three years before getting the costume! Another told me I would never get a refund, but if I waited long enough I might actually get a costume.

For what it is worth, Mr. Kerezman is apparently very active in the independent production of Star Trek fan-videos. I have never seen any of these videos, but it's obvious that Mr. Kerezman is a dedicated and passionate fan. That makes his cynical and callous business practices all the more puzzling. If he loves Star Trek and the other franchises he claims to make costumes and accessories for, how can he consistently rip off fellow fans and still manage to sleep at night? And why do other people work with Mr. Kerezman on his fan-videos? Do they know that he has been stealing money from fans for years?

If you have had problems with J Kerezman Costumes, you should register a complaint with the Southern Nevada Better Business Bureau, as well as the Federal Trade Commission. You might also want to complain to his domain host (Earthlink), since it is through his site that he exchanges empty promises for money. Please note that I am no longer updating this page. If you send me e-mail telling me about CURRENT problems you are having with KErezman, I will note here that people are still having problems, and note the date, but I will not add your specific problem to this page. Please also understand that there is nothing I can do to help you, beyond offering the information on this page. I simply don't have time to update this page regularly, or offer individual help. And if you send me e-mail ( ) telling me about your experiences (either good or bad) with Mr. Kerezman, I'll post it here (anonymously, of course, unless you don't mind my including your name). The address given on Mr. Kerezman's site is:

P.O. Box 231702 Las Vegas NV 89123

The phone number given in the Order Confirmation (there is no phone number listed on the site) is 702-443-1701.

Below is the entire record of my correspondence with Mr. Kerezman from August 17 to present (January 12, 2008). Read it and judge for yourself.

Now, if Kerezman is no good, where should you go to get a good custom-made Star Trek costume? The first place you should go is the website "Starfleet 1701ST-A: Star Trek Uniforms and Costumes." Here you can find out everything you would want to know about anyone who provides such services. The Costume Dealer Reviews forum is a good place to start. If you get confused, just post a question, and any number of very helpful and knowledgeable will surely post a response. Even if you decide to make your own costume, these people can give you priceless advice. If I had started my search here, I would never have had to make this page.

UPDATE: I received the following e-mail from a woman in Belgium:

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*** **** <******@*******.***>	Thu, Jan 17, 2008 at 5:44 PM
To: ****@**********.***
hello, you has, I do not speak English and I translate with a software, could you help me for a complaint because on the site all is in English and it is not easy I have to order 2 article at kerezman in July 2006!!!!! and I received 1 years after the costume of the series “v”, but the helmet I always awaits it!!!!!! all the temp deferred now he says that he is packed but is sick to send it incredible thank you for your answer ******

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This is doubly dishonorable. Taking money from someone who does not speak English and lives on the other side of the ocean. She got her costume a year after she ordered it, but a year and a half after ordering, she still hasn't received the helmet. I have sent Kerezman a plea on this woman's behalf. I hope he does the right thing and either sends her her helmet promptly or refunds her money immediately. This person sent me a record of her correspondence with Kerezman, which can be read here.

The Case of the Belgian Customer

Ten months pass!

COMMENT BY MATT : I have to admit that I laughed at this point. Just after this poor, frustrated customer has said, "always excuses to defer and still defer!!!!" Kerezman responds by talking about an appointment to have a temporary crown put in, ":-(" This customer is furious, and he responds with a ":-("! Do people still use the phrase, "Unclear on the concept?" I've heard plenty of excuses from Mr. Kerezman, and also heard excuses he's given to others. I have no reason to believe each excuse is a lie, but if all these excuses are the true cause of his chronic inablity to fill orders, his life must be a tragedy of Dickensian proportions. I can imagine him, laid up in bed, saying, "Oh, I've got to finish that Belgian lady's costume! But with father lost at sea lo these seven years, poor mother shut away in the asylum, the wife (rest her soul) taken by consumption last spring, my little Molly with that game leg of hers out hawking broadsheets on the street corner, and me laid up with the gout, how can I ever...Oh, I've made myself dizzy worrying about the Belgian lady's order...Everything's...going...black...." What woe will assail poor, long-suffering Joseph next? Will he default on his sub-prime mortgage? Will a meteorite land on his toe? Will William Shatner file a palimony lawsuit against him? When will our hero's troubles end, that he may at last fill all our unfilled orders? We now return you to your regularly scheduled program.

It was at this point, I suppose, that this customer found this page and contacted me, and I wrote to Kerezman on her behalf. I will keep you updated on her situation.

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